Call Center Representative

Job Locations US-Miami
Job Post Information* : Posted Date 1 week ago(11/21/2022 4:40 PM)
ID
2022-1845
# of Openings
3
Career Area
Administrative/Clerical

Overview

CALL CENTER REPRESENTATIVE

 

Fulltime and possible part-time opportunities available.

 

Job Location:  Miami, Florida based (fully remote)

Novocardia is on a mission to transform the delivery of cardiovascular care for all by building the national cardiovascular network of choice for high quality, high value care.  We are working to empower clinicians across the United States to consistently deliver higher-quality, prevention-focused, patient-centered care, enable clinicians to be rewarded for focusing on these services for their patients, and deliver care now that avoids more advanced disease down the line.

We are seeking a talented and experienced individual to join our growing team as a Call Center Representative.   This role affords a singular opportunity to work closely with a world-class team to help build a disruptive, mission-driven, physician-led clinical delivery organization from the ground up! 

Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide.  Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care.

Our founding team has decades of experience in clinical medicine, payer and provider leadership, government, data science, and clinical operations.  We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care. We are also deeply committed to building more sustainable and durable payment models for this care – models that reward clinicians for delivering the right care, in the right place, at the right time.  

 

We are looking for high integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease care in America, excited to join a dynamic, rapidly growing, and diverse team, and want to build a disruptive, world-class business.  We are humble, ambitious, learning-oriented, focused on execution, and all in on this venture and vision.  Come join us!

 

Overview

 

We are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Miami, Florida. The call center representative will help patients seeking cardiovascular care, understanding their needs and ensuring they receive a positive experience. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient.  

Responsibilities

  • Answer inbound calls and schedule office appointments for new and established patients.
  • Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed.
  • Utilize software, databases, scripts, and tools as directed in formal training and regular coaching.
  • Route tier 2 calls to the appropriate personnel, as needed.
  • Coordinate hospital consults with practice offices.
  • Monitor and respond to voicemails daily for any inbound calls that are not immediately answered.
  • Build lasting relationships with patients and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
  • Make recommendations for appointment times, providers, and locations that may better suit patient needs.
  • Learn new technologies and workflows as they are introduced.
  • Other related duties, as assigned

 

Qualifications

  • High school diploma or equivalent.
  • Experience in a healthcare focused call center preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers and strong typing skills.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Fluency in Spanish highly desired
  • This is a full time remote “work from home” position, so internet service is required. Other than internet service, all necessary equipment will be provided by the employer.

 

 

Novocardia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran, or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state, or local law.

 

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