Call Center Manager
This is a fulltime opportunity.
Job Location: Miami, Florida
Novocardia is on a mission to transform the delivery of cardiovascular care for all by building the national cardiovascular network of choice for high-quality, high-value care. We are working to empower clinicians across the United States to consistently deliver higher-quality, prevention-focused, patient-centered care, enable clinicians to be rewarded for focusing on these services for their patients, and deliver care now that avoids more advanced disease down the line.
We are seeking a talented and experienced individual to join our growing team as a Call Center Manager. This role affords a singular opportunity to work closely with a world-class team to help build a disruptive, mission-driven, physician-led clinical delivery organization from the ground up!
Our founding team has decades of experience in clinical medicine, payer and provider leadership, government, data science, and clinical operations. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care. We are also deeply committed to building more sustainable and durable payment models for this care – models that reward clinicians for delivering the right care, in the right place, at the right time.
We are looking for high integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease care in America, excited to join a dynamic, rapidly-growing, and diverse team, and want to build a disruptive, world-class business. We are humble, ambitious, learning-oriented, focused on execution, and all in on this venture and vision. Come join us!
The Call Center Manager is responsible for establishing and managing a call center for a rapidly growing medium-sized cardiology practice in Florida. The Call Center Manager will also help expand the scope of services of an existing call center in Miami to achieve maximum performance and ultimately build a larger centralized contact center that serves patients and healthcare providers in multiple states.
This person must be an organized, reliable, results-driven professional with a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
Novocardia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran, or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state, or local law.